Welcome to the twelfth edition of the Travis Software Corp. Newsletter! We hope you will find the articles included both interesting and informative as we attempt to keep you updated on the recent events and achievements from within Travis Software Corp. To ensure we continue to capture the most important issues from across the benefit administration software arena, we encourage our readers to send us newsworthy articles or items for future editions. Any feedback you may have on this issue can be sent to inf@travisoft.com.

• 281-496-3737
• marketing@travisoft.com

Travis News

Travis Software is Expanding its Team

With the enactment of the American Recovery and Reinvestment Act, ARRA, of 2009, Travis Software is finding itself in a unique position in today's economy: we're growing and adding new team members to our staff in the process.

Through July, 2009 Travis has grown by approximately 20% vs. the same period in 2008. This is approximately double the 10% growth that has been typical for us during the previous 5 consecutive years.

To handle this growth, we have expanded the Product Development and Technical Support staffs to include senior-level employees that will both continue to evolve our products, as well as add new ones, and provide superior-level Technical Support.

Travis Support Hold Times and Call Volume

Over the past few months, The Travis Support team saw a dramatic influx of calls. For example, after ARRA was passed, our Support call in center experienced record call volumes with questions regarding ARRA and helping to upgrade 6+ year old TravisCobra installations. To handle this influx, we put several new internal processes into place, and those processes have resulted in a 60% decrease in call volume over the past 8 weeks.

For the three previous weeks, our average hold times are reflective of our high standards:

We also posted detailed hold numbers for the week of June 22 on our Blog.

Travis Support Case Wrap-Up

A Case Wrap Up is information that is sent to the Client after a support representative concludes a case that required investigation or research from Travis Support. The Case Wrap Up will include the following information:

• A summary of the issue that was originally reported.
• The steps that were taken to duplicate the issue.
• How the issue was resolved.
• Remaining steps for the customer.

By implementing this new procedure, Travis can ensure the customer who reported the issue is up to date on all the latest information in regards to case activity.

States Passing Laws to Take Advantage of ARRA

We are witnessing a definitive trend in the state continuation arena. States are amending their Mini-COBRA under 20 group health continuation coverage laws to allow employees in their state to take advantage of the full 9 month ARRA subsidy.

States that have already passed laws include Texas, Pennsylvania, and Utah. We are evaluating recent changes to Illinois and Minnesota Mini-COBRA laws now, and watching laws in the NY legislature.

As we have done in the past, we will update both TravisCobra and WebCOBRA. You can track our state continuation posts on our blog by following our state continuation Topic.

WebCOBRA Updates

The beginning of 2009 brought mostly ARRA-related features to the WebCOBRA.com system, and while we are continuing to ensure processing ARRA with WebCOBA.com is as efficient as possible, some new non ARRA-related features have also recently been added to the system.

• Print Coupons from the QB Add Wizard (Link)
• Added Premium Disbursement Options (Link)
• Pennsylvania and Utah State Continuation Updates (Link)

To keep up with all the latest new features for the WebCOBRA.com system, make sure to visit our Blog at blog.travisoft.com.

TravisCobra Updates

TravisCobra Version 8.4 was released in June and is continually being updated with new features. Some of the latest features that were added include:

• Added ARRA Fields to the PQB Download Module that includes ARRA Verification, an ARRA Opt Out Date, and ARRA Denial.
• Letter Find and Replace Utility that will allow the user to find and replace specified text in either some or all of your letters.
• Pennsylvania State Continuation Updates, which allowed Termination to be selected as a Qualifying Event and gave the QB up to 9 months of COBRA Continuation Coverage. Read more...
• Utah State Continuation Updates, which added additional Qualifying Event to choose from and extended the State Continuation coverage to 12 months, instead of the previous 6. Read more...

These features are available now. To ensure you're on the latest version of TravisCobra, you can contact Travis Support and they will send you all the information you need. You can also read about the latest TravisCobra releases on our Blog at blog.travisoft.com.

WebCOBRA Training

Travis offers free Video Training for all of our WebCOBRA.com users!

This free training service will allow you to:

• Go at your own pace.
• Enjoy an Interactive, segment-based, Training Program.
• Receive WebCOBRA.com training anytime or anywhere you choose.
  

Video Training can either be used as an introduction to the many features WebCOBRA.com has to offer or as a refresher course to the WebCOBRA.com system. To get started on Video Training, please visit us at www.webcobra.com, and choose from over 10 different tutorials that we offer.

In addition to our WebCOBRA.com free Video Training Classes, we also offer training classes that are personally taught by a Travis professional. To request additional information about the personally taught training classes, please call us at 281-496-3737 and ask to speak with the Training Coordinator.

Desktop System Training

Learn How to Make the Most of Your Travis System with the Travis Training Program!

We want to help you get the most from your Travis System! Listed below is an updated class schedule for the upcoming months.

To request additional information about the Training Program or check availability of upcoming classes please click here or call us at 281-496-3737 and ask to speak with the Training Coordinator.

Got a Question?

Utilizing the following means of Travis Support allows your case to be created and handled in the most efficient and accurate manner. Once you have been assigned a case number for your support issue, you will be able to call in and enter your 5-digit case number into the automated phone system.

• Call 281.496.3737
• Submit a case via the Self Service Support Portal at http://login.travissupport.com

RSS Feeds When you subscribe to a feed, it is added to the Common Feed List. Updated information from the feed is automatically downloaded to your computer and can be viewed in Internet Explorer and other programs.

Click Here for a Demonstration!

Travis Software Corp. 1155 Dairy Ashford, Ste 250 Houston, Texas 77079

Phone: (281) 496-3737 Fax: (281) 496-4022 E-mail:inf@travisoft.com

Market Leader of Advanced Employee Benefits Software Administration