| Travis News |
What to Expect from Travis in 2007!
During 2005 and 2006 we've been trying a different approach to developing and releasing new versions of the TravisFlex and TBILL systems - more frequent releases with several new features in each one. This approach has worked well on those systems, and the feedback we've received from customers has been consistently positive. The releases have installed easily without disrupting operations, the new features have been better understood and utilized, and the smaller releases have allowed us to be more responsive to customer enhancement requests and in correcting errors in the systems. Also, a smaller number of new features in each release means fewer things to reprogram, reducing the chance of our introducing errors into the system at release time.
We are also now using a combination of internal and outsourced testing on our new releases, which has produced better results than we ever could have expected. The offshore testers brought a different approach to testing and their approach has definitely made our products better. They have demonstrated the advantages of the hybrid testing approach over the strictly internal testing used previously.
As a result of the success of the new approach to release size and testing, we are going to begin using what we have learned to change the basic processes of the ongoing update and enhancement portion of the Support and Update Plan for TravisCobra, TBILL and TravisFlex. Here's a brief description of the changes you can expect:
- We're going to send you more frequent releases for each system, generally on a quarterly basis. When we have a new release for you, you will receive a notice that the new release for your Travis system is ready to download and install. The "Notes" that will come with that new release will tell you what's in the release, including descriptions of the new features and any error corrections.
- Upgrade and install instructions will come with the new release, as will an updated electronic version of the system's User's Manual.
- If you are using a paired Internet Access Module with your main Travis system, the instructions will also let you know if the Internet system needs to be updated, and if the updates of the main and Internet systems need to be time-coordinated. If an update of the Internet Access Module is required, a new release of that system will also be included as part of the update package, and a description of the changes to that system will also be included.
We believe that this new more frequent, smaller-release approach will result in your Travis system having just as many new features added to it over time compared to the "big release" approach we've taken in the past. We also will make sure that these smaller releases are easy to implement and helpful to your operation. And with fewer new features to learn in each release, we think system users will actually get more out of the new releases.
WebCOBRA.com's January '07 release is here!
On January 8th, Travis engineers installed WebCOBRA’s latest release which provides WebCOBRA users with a number of new features and more efficient processes. Some of the features you will find in this release are:
- Client/Employer Cloning- copy the setup of one Client/Employer and apply it to another.
- WebService API- a developer interface that allows the downloading of a WebCOBRA database as well as interoperability with other (non-Travis) systems
- Bulk Mailing- Print and sort letters so you can receive postal discounts on your COBRA letters
- Rate Expiration Reminders- automatically set reminders for the expiration of a Benefit Plan’s rates
For an expanded list of new features, please visit January '07 Feature Overview.
If you would like more information about this release, please email webcobra.support@travisoft.com.
TravisFlex 8.0 now available!
In December '06, Travis began distributing the latest release of TravisFlex which provides users with a number of new features and more efficient processes. Some of the features you will find in this release are:
- Brand new look and feel of the system.
- Sneak Peek Payroll Deductions which will allow for the modification of a payroll deduction amount at the time of payroll deduction processing.
- Positive Pay File Functionality providing the ability to quickly identify potentially fraudulent checks.
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| Travis February/March New Releases |
 WebCOBRA.com
The next release of WebCOBRA.com includes some great new enhancements designed to increase the
usability of the system as well as include new features. We thought you would like to know
some highlights of what to expect! The following features will be available to you in early March: |
- Calendar
- ToDo List
- New Application Look & Feel
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 TravisBilling
You now have a fresh look and feel in TBILL in addition to new,
exciting enhancements. The extreme makeover for TravisBilling gives it a user experience your operators will truly enjoy. Here’s a listing of some of the new items to look for: |
- Brand new look and feel of the system.
- Ability to run ACH from the Administrator Level
- Blocks now available in the Letter Writer
- Social Security Number Masking
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| Travis Training |
Learn How to Make the Most of Your Travis System with the Travis Training Program!
We want to help you get the most from your Travis System! Listed below is an updated class schedule for the upcoming months. To request additional information about the Training Program or check availability of upcoming classes please click here or call us at 281-496-3737 and ask to speak with the Training Coordinator. |
TravisCobra
Overall |
TravisCobra
New Features |
TravisFlex
Overall |
TravisFlex
New Features |
TBill
Overall |
WebCOBRA
Overall |
Wed, Jan 17
12:30p-4:30p |
Wed, Jan 10
8:30a-10:30a |
Thurs, Jan 8
12:30p-4:30p |
Thurs, Jan 11
8:30a-10:30a |
Tues, Jan 16
8:30a-12:30p |
Multi Employers
Tues Jan 9
12:30p- 4:30p |
Wed, Feb 7
8:30a- 12:30p |
Wed, Jan 24
12:30p- 2:30p |
Thurs, Feb 1
8:30a-12:30p |
Thurs, Jan 25
12:30p-2:30p |
Tues, Jan 30
12:30p-4:30p |
Single Employers
Tues, Jan 23
12:30p- 4:30p |
Wed, Feb 21
12:30p-4:30p |
Wed, Feb 14
8:30a- 10:30a |
Thurs, Feb 15
12:30p- 4:30p |
Thurs, Feb 8
8:30a- 10:30a |
Tues, Feb 13
8:30a-12:30p |
Multi Employers
Tues, Feb 6
12:30p- 4:30p |
Wed, March 7
8:30a-12:30p |
Wed, Feb 28
12:30p- 2:30p |
Thurs, March 1
8:30a- 12:30p |
Thurs, Feb 22
12:30p- 2:30p |
Tues, Feb 27
12:30p-4:30p |
Single Employers
Tues, Feb 20
12:30p- 4:30p |
Wed, March 21
12:30p–4:30p |
Wed, March 14
12:30p–2:30p |
Thurs, March 15
12:30p–4:30p |
Thurs, March 8
8:30a- 10:30a |
Tues, March 15
8:30a–12:30p |
Multi Employers
Tues, March 6
12:30p–4:30p |
Wed, April 4
8:30a–12:30p |
Wed, March 28
12:30p–2:30p |
Thurs, March 29
8:30a–12:30p |
Thurs, March 22
12:30p- 2:30p |
Tues, March 27
12:30p–4:30p |
Single Employers
Tues, March 20
12:30p–4:30p |
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| Travis Support |
As part of an overall effort to improve every aspect of our Customer Support services in 2007, Travis Software implemented a new automated telephone system in December of 2006. There are many new features that are designed for the Support Department to better serve our clients. Now whenever you call there are options to enter your serial number and/or enter existing case numbers so that you are appropriately and efficiently routed to the correct member of our Travis Support Department. Please make sure your 4 or 5 digit Travis Serial Number is handy whenever calling. If you do not know your serial number, please email a request to spt@travisoft.com
If you are calling about an existing case, please have the 4 digit case number ready. This 4 digit case number will be given to you when you either submit a case online or when you speak to a Travis Support Representative over the phone. Once you tell us your case number, we can route you to the representative assigned to your case, or if they are unavailable, to the next representative. You may also leave a voicemail that will be added to your case.
As always, you are able to contact Travis Support by the following means:
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Travis Software Corp.
