| Travis News |
WebCOBRA.com Announces 99.9% Uptime Service Level Agreement
Few, if any, on-demand COBRA software vendors guarantee uptime or provide any Service Level Agreements (SLA) for their customers. WebCOBRA.com is blazing the way with an unprecedented 99.9% uptime guarantee for all Enterprise and Professional subscription customers. Travis Software contracts with a third party to monitor the availability of the WebCOBRA.com service. This gives an unbiased view of WebCOBRA.com's performance and the ability to view historical information and trends. This historical information is updated quarterly on WebCOBRA.com with last quarter's performance. WebCOBRA.com has a 99.9% availability for any unscheduled outage or loss of service. Historical information shows that availability has been 100% since the go-live date of WebCOBRA.com in the first quarter of 2005. WebCOBRA.com was built from the ground up as a complete on-demand web-based COBRA Administration service. By leveraging shared infrastructure, Travis Software provides customers with a level of network uptime and availability that is far greater than any solution our customers could ever hope to build for themselves using traditional client/server solutions. For more information on WebCOBRA.com, please contact Travis Marketing at (281) 496-3737. |
Focus on the System- TravisFlex Internet Access Module
Would you like to give your plan participants greater access to their Flex Plan information? A quick look at the TravisFlex Internet Access Module demonstrates how easy it is to allow participants the ability to review their claims, make next year's benefit elections and even download a Claim Form or a copy of their Summary Plan Description (SPD). The benefits of the Internet Access Module don't end there- new for 2006 is Employer Access to the module. Employers now may login and enter new employees, make changes to existing employee records or upload documents that employees can later download. The Internet Access module is highly configurable for each employer and can be branded so that your clients see YOUR website, not a generic web page. For more information on the TravisFlex Internet Access Module, please contact Travis Marketing at (281) 496-3737.
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| Travis Upcoming Releases |
 WebCOBRA.com
The next release of WebCOBRA.com includes many new enhancements designed to increase the
usability of the system as well as include new features. We thought you would like to know
some highlights of what to expect! The following features will be available to you very soon: |
- Developer Web API (Application Programming Interface) to create your own Custom Report or populate an Access Database
- Developer Center with Free Code to get started with the WebAPI
- Convert your TravisCobra DOL and Payment CSV Files
- Optical Markings for Bulk Mailing
- The ability to automatically send a letter to dependents when they reach 18, 25, etc.
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 TravisCobra
Another system undergoing an aesthetic revamp is TravisCobra! You may expect the next couple of releases of TravisCobra to have an updated look and feel as well as many new features. Here are a few items to look forward to: |
- Brand new look and feel of the system
- Several new reports
- A module that will allow for Scheduling Automatic Processing, Emailing, Reporting, Downloading
and more
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 TravisFlex
You can expect a fresh look and feel of the TravisFlex in addition to new
exciting enhancements. Here’s a listing of some of the new items to look for: |
- Brand new look and feel of the system
- Sneak Peek Payroll Deductions which will allow for the modification of a payroll deduction amount at the time of payroll deduction processing
- Positive Pay File Functionality providing the ability to quickly identify potentially fraudulent checks
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TravisCobra Internet Access Module
The TravisCobra Internet Access Module release that is coming soon will focus on the security and legal aspects. All data will be encrypted in both the transmission of data from your computer to the webserver, and will sit encrypted on the web-server. You won't have to worry about lost or stolen hard-drives, or be concerned about internet spies -- all of the TCIAM data will be secured against these attacks. In addition, this release will address changes passed in Texas Senate Bill 51 for state specific users. |
- We've made encrypting and protecting your TravisCobra Internet Access Module Data easier than ever in 8.0!
- Texas Senate Bill 51 additions included for those using the State Specific Module
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| Travis Training |
Learn How to Make the Most of Your Travis System with the Travis Training Program!
We want to help you get the most from your Travis System and have listed below an updated class schedule for the upcoming months. To request additional information about the Training Program or check availability of upcoming classes please click here or call us at 281-496-3737 and ask to speak with the Training Coordinator. |
TravisCobra
Overall |
TravisCobra
New Features |
TravisFlex
Overall |
TravisFlex
New Features |
TBill
Overall |
WebCOBRA
Overall - Professional |
WebCOBRA
Overall - Enterprise |
Wed, July 19
8:30a-12:30p |
Wed, July 26
8:30a-10:30a |
Thurs, Aug 3
8:30a-12:30p |
Thurs, Aug 17
8:30a-10:30a |
Tues, July 25
8:30a-12:30p |
Tues, Aug 1
12:30p- 4:30p |
Tues, Aug 15
12:30p- 4:30p |
Wed, Aug 2
8:30a- 12:30p |
Wed, Aug 9
8:30a- 10:30a |
Thurs, Sept 7
8:30a-12:30p |
Thurs, Sept 21
8:30a-10:30a |
Tues, Aug 8
8:30a-12:30p |
Tues, Sept 5
12:30p- 4:30p |
Tues, Sept 19
12:30p- 4:30p |
Wed, Aug 16
8:30a-12:30p |
Wed, Aug 23
8:30a- 10:30a |
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Tues, Aug 22
8:30a-12:30p |
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Wed, Sept 6
8:30a-12:30p |
Wed, Sept 13
8:30a- 10:30a |
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Tues, Sept 12
8:30a-12:30p |
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Wed, Sept 20
8:30a–12:30p |
Wed, Sept 27
8:30a–10:30a |
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Tues, Sept 26
8:30a- 12:30p |
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| Travis Support |
Upcoming Changes-Tiered Support!
Over the next few weeks, Travis Support will be implementing a new structured,
Tier level support system. We are making this change to offer our customers
: |
- Shorter hold times
- Faster resolutions to issues that need investigation
- More experienced assistance on escalated issues
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We will keep you posted of these exciting changes that will be occurring in the future.
As always, please feel free to call our Support department at 281.496.3737, send an email to spt@travisoft.com or sign into your Self-Service Portal http://login.travissupport.com. |
Travis Software Corp.
